Maturing Service Management in the Cloud (first published October 2014)

Think you embraced Cloud early and got and ahead of the pack?

MonitorYour journey was exciting – from the first moment you dipped your toe in the water with a proof of concept (POC) or you spun up Development and Test environments.

Finally you migrated your first production system to Amazon Web Services. And it’s there now, in the AWS Cloud, for all to see.

So you think you are done?

Did you remember to tell your Service Management team?

What do they make of the new environment? Have they installed security and monitoring tools that can cope with dynamic scaling? Are they pro-actively optimising your costs with uptime schedules and reserved instances? Are they keeping deployed systems up to date with the latest best practices?

In the same way that the application you deployed into the cloud needs to be architected properly to take full advantage of the features the environment gives you, processes also need to be updated to ensure you achieve both the control your business needs without sacrificing the flexibility and speed benefits cloud can bring.

This is something we are increasingly being asked to help our customers with – but why Smart?

Smart421 have a unique combination of three things – impeccable cloud credentials, proven delivery excellence and a demonstrable managed service heritage.

We embraced cloud from a position of strength, with our cloud support processes based on years of supporting mission critical applications for enterprises.

Merging agile development techniques, DevOps and a culture of supporting mission critical solutions, Smart have been able to successfully bring industry strength processes and standards to the support of cloud hosted services.

The services provided are also supplemented with innovative Smart built products, including theSmartWatcher solution for monitoring and alerting, SmartSentinel for managing AWS instances and SmartAuditor for security and change control. We also ensure full alignment with ITIL and ISO27000 processes and have been able to maintain the rigour and quality of these services and combines them with innovative cost models to provide cost effective charging models.

So if you want to know more, please visit us at the AWS Enterprise Summit next week in London organised by AWS (@AWS_UKI). See you there.

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